Policies

While we want to prioritize your health and well-being at Inner G, we also have to take care of the needs of our staff! As such, we do uphold certain booking policies, which you can read about below:

1. Booking Policies

Please review the options and descriptions of each massage carefully on our website, to be sure that you are getting something you want! If you're not sure, don't be afraid to call our front desk; we'll be happy to help!
Please confirm the date, time, and service on your confirmation email is correct.
A $50.00 or %50 non-refundable deposit is required upon booking to reserve your spot.
Please complete any intake forms sent to your email prior to your appointment with us, so we can be sure we are meeting your needs.

2. Rescheduling & Cancellations

The email you receive 48-hours prior to your appointment will allow you to cancel or reschedule.
24-hour notice is required for all cancellations, and 12-hour notice for rescheduling.
Your non-refundable deposit will be added to your account as store credit if you have cancelled or rescheduled within the guidelines.
Late cancellations and reschedules will mean forfeiting your deposit.
Contact our office as soon as you are aware of illness.

3. Appointment Policies

Your session time begins at the scheduled time of your appointment. We suggest arriving 5-10 minutes early so you can get your full session!
Arriving at the time of the session or later will result in a shorter session than booked.
Please call or text in advance if you know you are going to be late. We may be able to accommodate you if we are given notice!
No call or no show after 15 minutes past your start time will result in a full price charge and a voided session.
Masks are not required. Please let us know if you would prefer your therapist wear a mask in advance.