Insurance FAQ
At Inner G, we offer medical massages, chronic illness and pain relief, pre/post-op support, and prenatal/postnatal massages. If you're interested in learning about how you can use your insurance to receive care from us, check out the FAQ below. Please also be sure to set up a Massage Consultation here!
1. What is covered through my insurance?
Every policy is different, so it is recommended that you speak to your specific insurance representative to provide you the details of which services are covered. The level of coverage that your insurance provides and the types of services they cover are determined by each individual plan, so we cannot guarantee that a specific service will be covered. Insurance may cover some of the costs of medical massages, chronic illness and pain relief, pre/post-op care, and prenatal/postnatal massages.
4. Do you have any discount programs available?
Yes. We are with a discount program called Whole Health Living Choice (the Choose Healthy Program). Insurance policy holders through Aetna, Cigna, and Humana may be eligible for anywhere between 20-25% off services. While we do need proof of qualifications, there will be no need to go through claims or set up a Massage Consultation.
2. What is the process to submit a claim?
We require that all clients who want to use insurance to cover their services schedule a 30 minute Massage Consultation with Griselle, the owner of Inner G. During this appointment, we will get to know your needs and expectations, as well as gather your insurance information so that we can attempt to verify benefits and coverage with all insurance. Should you be in network with us and eligible according to your coverage and benefits, we will submit a claim on your behalf. Claims typically take 2-8 weeks to be verified, and we will inform you of the result as soon as possible. While massage consultations do require a pre-payment of $30.00, should you be eligible for massages with us through your insurances, that payment will be stored as store credit and applied to a future payment.
5. Will I have a co-payment or co-insurance?
It depends on your coverage with your insurance company. While it is possible that your insurance may cover sessions with us in their entirety, oftentimes, there will be a co-payment or co-insurance associated with your session that you will be required to pay independently. Co-payments are paid prior to services rendered, and co-insurance is the patient's responsibility after the claim has been processed and paid. In the case that your insurance changes at any time or a claim is denied while you still have outstanding payments due with us, the burden of payment will fall to you. As such, we require clients to fill out a Patient Responsibility Agreement Form, certifying your awareness of this.
3. What insurance does Inner G take?
Inner G most commonly takes Blue Cross Blue Shield (BCBS), which is the only insurance company that has been confirmed to be in network with us. If you are not covered by BCBS, but would like to come in for a Massage Consultation, we can still attempt to verify your benefits and coverage based on your insurance information, and submit a claim on your behalf should you be in network with us and eligible according to your coverage and benefits. We also accept HSA/HFSA. Superbills can be created for individuals interested in submitting claims on their own through their insurance, which requires medical diagnosis codes received from your doctor. Superbills are not available for BCBS clients.
6. Can I schedule a massage after my consultation?
While you can schedule a massage appointment directly following your Massage Consultation with Griselle, please note that this appointment will not be covered by your insurance and must be paid out of pocket. Only massages that take place after your claim has gone through will be considered covered.
7. Do I need a prescription referral?
Yes. We do not have the capabilities to diagnose any medical issues.